Privacy & Security

93ok Privacy Policy — Our Commitment to Protecting Your Data

93ok believes your personal data belongs to you. This page clearly sets out what information we collect, why we collect it, how we store it, and what rights you have. No vague language, no hidden clauses.

Last updated: January 2026 Written in Bengali
🔐
Your data is safe with 93ok. This document sets out all of our commitments to protecting your privacy.
10 sections in total

Privacy Policy Highlights — At a Glance

The most important points to know before reading the full document

What Information We Collect

Your name, mobile number, email, and national ID details provided at registration. Transaction history and device information are recorded automatically — solely for service improvement.

How Your Data Is Kept Secure

93ok protects your data with 256-bit SSL encryption, server-side encryption, and regular security audits. Multiple layers of security are in place to prevent unauthorized access.

Sharing Data with Third Parties

93ok never sells your data. A limited amount of information is shared with selected partners for payment processing and KYC verification — and may be disclosed to authorities where legally required.

Your Controls & Rights

You have the right to view, correct, and delete your personal data. You can opt out of marketing communications at any time.

Cookie & Tracking Policy

93ok uses essential cookies to improve your experience on the site. Analytics cookies and functional cookies are each explained separately in further detail.

How Long Your Data Is Retained

Data is retained for as long as your account remains active. After account closure, data may be kept for a defined period as required by law — after which it is securely deleted.

This privacy policy applies to all 93ok services. By using the platform, you agree to this policy. If you have any questions, please contact our Help Center.

📄
Section 1

Introduction & Scope

93ok is an online betting and Live Casino platform built for bettors in Bangladesh. We understand that when you create an account or place a bet on 93ok, certain personal information is shared with us. Handling that information responsibly is our highest priority.

This Privacy Policy applies to the 93ok main website, the mobile-optimized site, and all associated 93ok services. It is a legal document that forms part of the agreement between you and 93ok regarding the management of your data.

Our Core Principles

93ok never sells your data, uses it for irrelevant advertising, or shares it with third parties without your consent. Data is collected solely to provide services, ensure security, and meet legal obligations.

📋
Section 2

What Data We Collect

93ok collects two types of data — information you provide directly, and information recorded automatically as you use the platform. Full details are in the table below.

Data Type Example Purpose of Collection
Identity Information Full name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Mobile number, email address Account Verification, Support & Notifications
Financial Information BKash/Nagad number, transaction history Payment Processing & AML Compliance
Usage Data Betting history, login timestamps, page visits Service Improvement & Fraud Prevention
Device Information IP address, browser type, operating system Security & Technical Troubleshooting
Location Information Approximate location (IP-based) Geographic restriction verification
Voluntarily Provided Information

Conversations in support chat or responses to surveys are also stored to help us improve our services. This information is never used for marketing purposes.

⚙️
Section 3

How We Use Collected Information

93ok uses your data only for specific, clearly defined purposes, each of which is outlined below. Your information is never used for unrelated or inappropriate ends.

  • Account creation & management — used for registration, login, password recovery, and profile updates
  • Payment processing — financial information is used to carry out deposits and withdrawals
  • KYC & identity verification — ID document details are required for legal compliance and age confirmation
  • Fraud & anti-money laundering — used to detect unusual transactions and multiple accounts
  • Customer support — account and transaction details may be accessed by the support team to resolve your issues efficiently
  • Service improvement — usage patterns are analyzed to continuously enhance the platform experience
  • Notifications & Promotions — with your consent, to keep you informed about bonuses, new features, and important updates
  • Responsible betting — unusual betting patterns are detected so members can be alerted when necessary
🤝
Section 4

Data Sharing Policy with Third Parties

93ok never sells your data or shares it with third parties for profit. However, limited information may need to be shared in the specific circumstances outlined below — and we are being fully transparent about that here.

  • Payment processors: Financial details required for bKash, Nagad, and bank transactions are shared only with the relevant platforms. No additional information is shared beyond what is necessary.
  • KYC verification partners: Registration details are passed to a trusted verification service solely for identity confirmation. This information is not stored by that service.
  • Legal Authority: 93ok is legally required to disclose information when ordered by a court or government authority. Where possible, you will be notified in advance.
  • Technology service providers: Internationally accredited providers are used for servers, encryption, and analytics. They act solely as processors and have no ownership over your data.
What We Don't Do

93ok never shares your data with advertising networks, data brokers, or other betting platforms. Your betting history and personal preferences are never passed to any marketing company.

🛡️
Section 5

Technical Data Security Measures

93ok's security infrastructure meets international standards. Multiple technical measures work together at every level to keep your data protected.

1
256-bit SSL Encryption

All data traveling between your browser and 93ok servers is fully encrypted. Your login credentials, payment details, and personal information cannot be intercepted or read in transit.

2
Server-Side Encryption

Sensitive data stored in our databases — such as ID numbers and payment details — is kept in encrypted form and cannot be read directly.

3
Two-Factor Authentication (2FA)

2FA adds an extra layer of verification at login, preventing unauthorized access even if your password is compromised.

4
Regular Security Audits

Independent security experts regularly audit 93ok systems to identify vulnerabilities and ensure they are resolved.

5
Access Control

Even 93ok internal staff can only access specific data when their role requires it. Every access is logged and audited.

6
Data Backup & Recovery

Regular backups are maintained on secure, geographically separate servers to ensure fast recovery in the event of any incident.

🍪
Section 6

Cookies & Tracking Technologies

93ok uses cookies to improve your experience on the website. Cookies are small text files stored in your browser. The different types of cookies are described below.

You can delete or block cookies at any time through your browser settings. Note that blocking essential cookies may limit certain features of the site.

🗄️
Section 7

Data Retention Period

93ok does not retain data longer than necessary. The retention periods for each type of data are outlined below.

  • Account information: Retained for as long as your account is active. After account closure, financial transaction records are kept for up to 5 years as required by law.
  • Transaction information: Retained for a minimum of 5 years as required under anti-money laundering laws, after which it is securely deleted.
  • Support conversations: Retained for up to 1 year after an issue is resolved, so we can assist you faster if the same issue arises again.
  • Log & device information: Typically retained for up to 90 days. This period may be extended if required for a security investigation.
  • Marketing preferences: Retained until you opt out or your account is closed.
⚖️
Section 8

Your Privacy Rights

As a 93ok member, you have a number of rights over your own data. You can actively exercise these rights at any time — just reach out to the Help Center and we'll be happy to assist.

👁️
Right to Access

You may request a full report of the information 93ok holds about you. A report will be provided within 30 days.

✏️
Right to Rectification

To correct inaccurate or outdated information, contact our support team. Your name, address, and contact details can all be updated.

🗑️
Right to Erasure

After closing your account, you may request deletion of your data. Everything will be removed except information we are legally required to retain.

📤
Right to Data Portability

You may request a copy of your account data in a machine-readable format. We will provide it upon request.

🔕
Right to Opt Out of Marketing

You can opt out of promotional SMS or email communications at any time. This has no effect on your core account services.

⛔
Right to Restrict Processing

You may request that the use of your data be restricted for specific purposes. Each request will be reviewed and you will be notified of the outcome.

To exercise any of these rights, contact the Help Center or support@93ok.lifeemail us. We will respond within 30 business days of receiving your request.

🧒
Section 9

Protection of Minors' Data

93ok strictly does not provide services to anyone under the age of 18. Age is verified at registration using a national ID or equivalent document.

If we become aware that anyone under 18 has created an account, that account is closed immediately and any collected data is deleted. We do not knowingly retain any personal data belonging to minors.

A Note for Parents

If you suspect a child or underage family member is using 93ok, contact our support team immediately. We will take swift action.

📬
Section 10

Contact & Complaints

For any privacy-related questions, requests, or complaints, contact 93ok directly. Our dedicated privacy team is ready to assist you in Bengali.

When a privacy policy complaint is filed, 93ok begins an investigation within 48 hours and provides a resolution within 7 business days. If you are not satisfied with our response, you may submit a request for reconsideration.

  • Email: support@93ok.life — for privacy matters, please write "Privacy Request" in the subject line
  • Live Chat: Chat with us in Bengali via 24/7 live chat at the Help Center — average response time is 2 minutes
  • Response time: Email: 48 hours; live chat: immediate; privacy requests: 30 business days

Frequently Asked Questions

Privacy Policy & General Platform FAQs

To join 93ok's referral program, log in to your account and get your personal referral link or code from the Profile or Promotions section. When a friend registers on 93ok using your link or code and makes their first deposit of the required amount, you will receive a referral bonus. Bonus amounts and terms are detailed on the Promotions page and may change from time to time. The bonus is typically credited to your account within 24 hours of your referred friend's deposit being confirmed. Once the bonus appears in your balance, it becomes withdrawable after you meet the specified wagering requirements. Please keep in mind that referral bonuses may not apply to accounts registered by members of the same household or from the same device. If you are unsure, check with Support before making a referral.

The minimum bet amount at 93ok is generally ৳10 — meaning you can place a bet for as little as ten taka. This may vary slightly depending on the market and sport type. Certain specialist markets or live betting options may carry a slightly higher minimum, which will be displayed on the bet slip next to the relevant market. Most core markets remain open for small bets — Match Winner, Over/Under, and Handicap are always available. High roller or VIP-exclusive markets have higher minimums and are not intended for standard members. While single bets start from ৳10, accumulator bet limits are determined by the total stake. Maximum bet limits vary by market — up to ৳50,000 for standard members, and higher for VIP members.
🔐

Your Data Is Safe — Get Started with Confidence

93ok is committed to protecting your privacy. Millions of bettors in Bangladesh trust us — come join them.

By registering, you fully accept this Privacy Policy. Participation is prohibited for those under 18.

বাংলা